We’re here when you need us most
We’re a team of dedicated professionals, here to help customers like you find trusted plumbers, electricians, and gas engineers at short notice, anywhere in the UK.
Born out of frustration and working to overcome it!
After experiencing first-hand how some companies overcharge people in vulnerable situations, we founded Emergency Hero in 2022 to offer honest, affordable help when it matters most.
Since then, we’ve grown into one of the UK’s leading emergency call-out companies, proudly serving over 15,000 customers nationwide. With a 4.5-star rating on Trustpilot and glowing reviews on Checkatrade, we’re trusted by thousands of happy customers.
15,000+
Problems Solved
4.5/5
Average Review Rating
500+
5 Star Reviews
"Very professional electrician and showed up on time. Prices are high, but to be expected for an emergency service."
"Friendly, clear on cost and most importantly very quick!! Felt safe and informed about who was coming and when. Thoroughly recommend!"
"In Less Than 1 Hour a Plummer Came. He Looked at The Problem. He Had a Few Difficult Situations. BUT Managed To Overcome Them.""
"Had the problem fixed in no time and cleaned up all the mess. Very efficient and would highly recommend!"
"Called and was allocated a plumber straight away and a time window of 2 hours for arrival. The plumber arrived within 40 minutes"
"Called them and immediately they found me a emergency plumber in my area. He was with me within the hour, sorted my emergency out quickly and efficiently. "
"Quick response, brought in a VERY helpful and experienced plumber who bent over backwards to help out and arrange things for some urgent repairs."
"Rapid response, Excellent communication and very friendly, quickly sorted the problem. 100% would recommend and use again."
"Connor is brilliant - best physio I have ever seen. Switched on, passionate and explains everything clearly which I appreciate. Highly recommended."
"This company sent a lovely man to sort our drains, very polite and told us what he was doing at each step, would definitely call again."
"Never nice to need an emergency electrician, but these guys were great. Got us sorted in no time, and great customer service. Will definitely be keeping their number for future jobs."
"Emergency hero were great in getting my boiler working… arrived within 2 hrs ready for guests to arrive.. Kenneth was a true professional.. thank you 🙏🏻"
"Payment was simple no hidden costs. My engineer was informative and gave options and was out in 90 minutes."
"Quick, efficient service that gave us piece of mind when we needed an emergency electrician, the engineer who came out was with us in less than an hour and was fabulous."
"Really good service from Paul today came really quickly and explained everything to me. Fast reliable service would recommend this company."
"Paul King attended an emergency call out today and went above and beyond to ensure a mains pipe leaking into the kitchen of a care home was fixed so the kitchen can reopen."
"They go through everything with you and let you know all the details which puts your mind at ease I would recommend them 100 percent."
"Prompt, courteous response in our hour of need! (Our mains water supply pipe had been cut through by a plough; repaired asap, but loads of filthy water coming out of all taps and much reduced water pressure."
"The plumber arrived at 3.55pm, found the blockage, cleared it and qas finished by 4.45pm. He was very efficient and I would use him again."
"Made a stressful situation easy to navigate with their simple system of providing an emergency tradesperson within a short time period. Fully explained the process before requiring commitment."
How it works
We like to keep things simple, here’s how we work in three simple steps.
Availability
On the phone to you, we will confirm our availability and agree a time to attend
Confirmation
You’ll get a text message confirmation of your appointment
Payment
You pay half over the phone to secure your booking, and the other half once the job is complete and you’re happy.
Meet Our Heroes!
We’re proud of our tight-knit team and the thousands of emergencies we’ve solved together.
When you call us, you’re in safe, capable hands.
-
![]()
Aaron
Managing Director
-
![]()
Ben
Service Manager
-
![]()
Jack
Service Coordinator
-
![]()
Sam
Marketing Assistant
-
![]()
Lizzie
Customer Service Representative
Supporting Local Tradespeople
At Emergency Hero, we don’t just help customers in need, we support skilled local tradespeople rather than competing with them.
We work with a trusted network of independent plumbers, electricians, and gas engineers from all over the UK. Instead of sending in overpriced corporate contractors, we connect you with real, local professionals who live and work in your community.
When you book through us you’re helping to keep independent businesses busy and earning; you’re supporting families and local economies rather than large national chains; and in return, you’re matched with experienced tradespeople who care about their reputation and their customers.
24/7 Emergency Local Engineers In Your Area
